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How can we help you?

Frequently asked questions:


Still have an unanswered question or a problem with Take a look at our documentation or get in touch with us.

Will there be a plugin flat rate again?

Yes! Of course, there will again be an opportunity for JTL shop operators to purchase plugin licences at a reasonable price in combination with We are currently working on a new solution and look forward to being able to tell you more about it soon.

How do I update a plugin?

As soon as we publish an update of the plugin, this will be displayed in your plugin. We will also notify you by e-mail.

The following steps are then necessary:

1. Click on the UPDATE VERFÜGBAR! tab in the plugin

2. Click on the green button in the window Install

3. Complete the Update in the plugin administration of the shop

4. Finally, reconnect your shop – that’s it!

>> Instructions with pictures

How can I change/cancel my subscription?

You have the option of upgrading to a higher subscription, downgrading to a lower subscription or cancelling (= FREE subscription)

The following steps are necessary:

1. Navigate to Settings -> Subscriptions

2. Click on Change subscription and select your new subscription

3. For paid subscriptions, you can conveniently order immediately by credit card or SOFORT bank transfer. If you click on Abo kündigen, your account will automatically be changed to the FREE subscription at the end of the booked period.

>> Instructions with pictures system requirements

Your system (server/JTL shop) must fulfil the following requirements in order to be able to use

1. SSL certificate

2. at least MySQL 5.6

3. at least PHP 5.6, preferrably > 7.0

4. Browser:

  • Internet Explorer: IE10+
  • Edge: 12+
  • Firefox: 21+
  • Chrome: 23+
  • Safari: 6+
  • Opera: 15+

>> Detailed explanation